By agreeing to these terms and conditions, you authorize Flipped Energy Pty Ltd (User ID: 426539) to arrange for funds to be debited from your account through the Bulk Electronic Clearing System (BECS).
Your Rights
You have the right to:
• Stop or defer a debit payment by notifying us at least one business day before the scheduled debit date
• Stop future debits by giving us written notice at least 14 days before the next scheduled debit
• Request a refund within 8 weeks if you believe a debit was made in error
• Receive a written notice at least 14 days before we change the amount or frequency of debits
• Request that we provide details of each debit including the amount and date
Your Responsibilities
You are responsible for:
• Ensuring your account details are correct and up to date
• Ensuring sufficient funds are available in your account on the debit date
• Notifying us if you want to stop or change a Direct Debit arrangement
• Checking your account statements to verify debits
Debit Arrangements
Debits will be processed according to your billing cycle as outlined in your energy supply contract. We will provide you with advance notice of the amount and date of each debit.
If a debit falls on a non-business day, it will be processed on the next business day.
Disputes and Enquiries
If you have any enquiries or disputes regarding Direct Debit arrangements, please contact us:
• Phone: 1300 110 100
• Email: contact@flipped.energy
• Post: PO Box 337, Flinders Lane VIC 8009
You can also contact your financial institution or visit www.asic.gov.au for more information about your rights and obligations under the ePayments Code.
Changes to Terms
We may change these terms and conditions by giving you at least 30 days written notice. Continued use of the Direct Debit service after changes take effect constitutes acceptance of the new terms.